If you are trying to troubleshoot advanced errors (errors that are not covered in our support center) and need our help, this is the process we go through on our side:

1. Replicate the issue on a test machine
   

2. Send these details to our development team to implement a fix

In replicating the issue we need as much information as possible, this would include :

• What version of Windows you are running including the build number

• What processor, RAM, & graphics card you are running

• What antivirus application you are running

• A copy of your MaxCut log file

Getting the MaxCut log file

The MaxCut log file is stored at:

C:\ProgramData\MaxCut Software\MaxCut\MaxCut.log

The ProgramData folder is typically hidden in the File Explorer.

To show hidden files:

• Open File Explorer from the taskbar. Select View > Show, then select Hidden items to view hidden files and folders.

Getting the MaxCut material file

A copy of the MaxCut material file can be generated by:

• In MaxCut, click File > Backup > Create Backup

Getting a MaxCut job file

The MaxCut job file is the file MaxCut generates when saving a job. It ends with the file extension '.mc3'

It can be generated by:

• In MaxCut, click File > Save As